Right after the Enhanced Community Quarantine (ECQ) was announced last March, Volvo Philippines launched Volvo Concierge, a client-focused service platform that provides online assistance and support to local Volvo car owners.
Volvo Concierge is a one-stop-shop that answers queries related to sales and aftersales concerns of Volvo owners. Online technical assistance is also available, as well scheduling of car service as soon as it is safe to do so.
Volvo Concierge also makes it possible for customers to buy a new Volvo in the comforts of their own home. Using Volvo’s online sales tools and video conferencing applications, a customer will be guided through the entire process with their own dedicated Volvo concierge. Delivery of their chosen Volvo may also be arranged as soon as quarantine restrictions are lifted.
Health and safety guidelines in place
As people prepare to face the new normal, Volvo Philippines continues to strengthen its internal systems and processes. Health and safety guidelines will strictly be implemented. Temperature checks, visual cues for social distancing, protective shields in customer touchpoints, and stringent sanitation procedures especially in transaction zones will be in place.
All cars that come in for servicing will also receive complimentary sanitation and disinfection with special attention to high-touch surfaces such as door handles, steering wheel, gear shifters, buttons, knobs, and switches.
Round-the-clock roadside assistance is also available. Towing and service personnel will be in protective suits to ensure safety. Furthermore, clients whose vehicle warranties have expired during the pandemic are still eligible.