OPPO is offering a warranty extension program for all users and dealers affected during the quarantine period. These terms cover provisions on repair services as well as device and accessories replacement policies.
OPPO says the health and safety of employees and customers remain as top priority under current circumstances. Since the implementation of the enhanced community quarantine, the company has temporarily ceased operations of service centers and concept stores in affected areas.
“We understand the difficulties that the Filipinos are going through at this period. As a way of helping, we’ve made adjustments in our business by offering a warranty extension to all OPPO users affected by the COVID-19 outbreak. We hope that this will somehow aid our consumers during this trying time,” said Kent Zhang, Head of Aftersales of OPPO Philippines.
Repair service warranty
Devices with warranty expiry dated March 9, 2020 until the last day of the quarantine period will get an extension of two months that will take effect after the last day of the quarantine period. This covers screen repairs, hardware and software tune ups, and other parts malfunctions.
The extension applies to both OPPO devices and accessories repairs.
Device replacement warranty
Meanwhile, devices purchased between March 1 to 20, 2020 will receive an extended replacement term of seven days effective after the quarantine period. However, the customer must provide required documents and proofs for the claims on factory defects.
Moreover, inspected and approved device replacements with an official issuance of Inspection of Order starting February 20 until March 20 are also covered by the extension. Dealers affected will also be able to return the devices to OPPO on May 20, 2020.
To learn more, visit the official website at www.oppo.com.ph or follow the OPPO Philippines Facebook page.