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Epson launches EasyCare360 printing management

Epson takes care of your printing management problems with the introduction of EasyCare360, an all-in-one solution installed in Epson printers.

EasyCare360 provides businesses with a management system by monitoring the status of the printer unit and by taking care of consumables, spare parts, repair, and maintenance services.

“With EasyCare360, we aim to showcase that we are capable of providing end-to-end service to our customers and ensure business continuity,” said Eduardo Bonoan, marketing director for Epson Philippines.

This all-in-one solution is a monthly subscription service that can be bought with or separately from Epson WorkForce Pro WF-C869R printers. It features a “pay-per-click” model which allows customers to control their printing costs and pay only for the total number of pages they print.

The subscription also provides free delivery of parts and consumables, remote troubleshooting, preventive maintenance, installation services, and end-user training.

EasyCare360’s premium service is composed of a technical support team with a guaranteed two-hour response time. The technical service is available within Metro Manila, Mondays to Saturdays from 9 a.m. to 4 p.m., except on national holidays.

Words by Ayie Licsi

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