Lalamove banks on riders for speed, reliable service

While intracity delivery platform Lalamove’s digital portals enable their services to be easily accessed by customers, it is the drivers—the ones who receive and deliver the packages and who interact with clients—who are considered the vital forces of Lalamove’s everyday operations.

Lalamove trains drivers in their daily seminar held at their Makati office before they can hit the streets. The riders are cherry picked so that Lalamove customers can expect to receive the best possible service available.

One of the criteria Lalamove uses to screen is the brand of the vehicle that the driver uses. The engine of the motorcycles should be 100cc or above and should have been manufactured not earlier than 2010. Among the accepted brands are Yamaha, Honda, Suzuki, Kawasaki, Motorstar, SYM, and Kymco.

Two of its star drivers, Adrian Nery, who drives a Honda XRM 125cc, and Ermilando Negrito, who uses a Honda Wave 110cc, went through the company’s training before they could be deployed. They were given a refresher course on the need to observe traffic rules and regulations, as well as how to interact with customers cheerfully and respectfully and act as the face of Lalamove.

As much as riders help Lalamove fulfill their service promise, the company gives back by ensuring they are paid accordingly. “This is way better than minimum wage,” Nery said. “Pinakamababang kita ko po ay P1,500 kada araw, labas na po gasolina at pagkain. Nung Mother’s Day, umabot sa P2,800 ang kita ko. Lalo na pag masipag bumiyahe, malaki po ang naiuuwi ko. Siguro po sa isang buwan, mga nasa P28,000 po.”

Need to have something delivered? Visit Lalamove or download the app from Google Play or the App Store.


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