Globe warns of scams targeting postpaid subscribers


Globe Telecom is cautioning its subscribers never to share their one-time-pin (OTP) with anyone, as issues related to over-the-top (OTT) media services continue to spread in the past few months.

One of these fraudulent schemes is called smishing, wherein attackers send text messages pretending to represent reputable companies to trick a person into revealing their personal information.

In this modus operandi, fraudsters sign up to a media service using a random Globe Postpaid number. They then send an SMS to the number, posing as a Globe rep, to inform the customer that they have won prizes such as cellphones and motorcycles.

The customer is then asked for the OTP generated from signing up. Once the customer sends the OTP, the scammers complete the signup, and the former gets billed for the subscription.

“The shift to a more digital lifestyle amid restrictions makes vigilance all the more important, since fraudsters are adapting to this reality and are looking for avenues to hoodwink customers. As a connectivity enabler, Globe has been working closely with its partners to deter these illegal acts, and the cooperation of our customers is crucial since their awareness is the first line of defense,” said Anton Bonifacio, Globe Chief Information Security Officer.

To help you avoid scams, Globe recommends taking note of the following:

  • The sender uses an 11-digit number. Official Globe advisories come only from a 4-digit or alphanumeric sender code.
  • The message contains grammatical errors and words with randomly capitalized letters.
  • The text message requests for personal information, e.g., name, age, and address, in exchange for raffle prizes. 
  • The sender requests for OTP or one-time pin, password, or PIN. Globe and other legitimate institutions will never request for a password or OTP, so they should never be shared with anyone. 

Globe is urging customers to immediately report suspicious calls and texts to its website, Facebook and Twitter accounts, and the GlobeOne app.


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