Globe doubling down on efforts to fight scam, spam messages

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Have you been getting messages—such as the one pictured above—lately? Here’s a tip: do not open or click links. Instead, here’s what you should do: take a screenshot of the spam or scam message and upload it to Globe’s #StopSpam website.

The site is part of Globe’s heightened anti-spam and anti-scam campaign. According to the company, its dedicated cybersecurity team has deactivated 5,670 confirmed spam numbers, and successfully blocked close to 71 million spam messages in this year alone.

The company’s specialized teams are part of a larger internal Cybersecurity and Data Privacy group that responds to spam complaints and proactively deals with spammers and scams. Globe terminates and blocks numbers of detected spammers through its systems, including those reported through the Stop Spam site. 

“We take unsolicited and fraudulent messages seriously, and protecting Globe customers from these scams remains a top business priority,” said Anton Bonifacio, Globe Chief Information Security Officer.  He added that since the pandemic started, the company has invested an additional $7.25 million in CAPEX solely to continue enhancing anti-spam capabilities in its network.

Globe has also partnered with major universal and commercial banks, as well as Lazada and Shopee, to minimize not just spam but also scams and phishing activities; ensuring the protection of customers within the network. These partner companies report fake numbers, spoofed sender names, and websites, which Globe in turn blocks in its network immediately, as they are reported.

Globe stressed that, while it is doing what it can to control spam on the network side, there are also tools available to customers on the device side. For instance, customers can use the Messages app by Google as their default Android SMS messenger since the app has highly effective built-in spam filters.

“Given the ongoing pandemic, many businesses are struggling to get their products across to consumers. This has contributed to a  surge in unsolicited marketing campaigns from digital marketers or spammers, who use existing number databases culled from public information or online data,” added Bonifacio. 

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