The COVID-19 pandemic is far from over, and it’s only understandable if you’re wary about leaving home to consult your trusted mechanic about your car.
Which is why AC Motors, the automotive and motorcycle arm of Ayala-owned AC Industrials, has introduced its Master Mechanics, its online aftersales consultation platform.
Available via email, Facebook, and mobile SMS, Master Mechanics lets customers of the six AC Motors’ brands (Honda, Isuzu, Volkswagen, KTM, Kia and Maxus) consult with its pool of around 40 veteran aftersales managers and advisors. These experts can provide a customer-centric, one-stop aftersales consultation service 7 days a week, from 7 a.m. to 7 p.m.
The Master Mechanics help desk online services cover the following general concerns:
- vehicle care (battery maintenance, proper vehicle storage, among others)
- do-it-yourself maintenance advisory
- basic warranty policies
- inquiries on car and motorcycle features
- dealer information and services
- product and brand-specific questions
- guided basic checks
Customers can also utilize the Master Mechanics service to help facilitate between customers and emergency responders, such as towing services and hospitals.
The Master Mechanics online aftersales consultation services are free of charge, and available to any vehicle owner of the six AC Motors’ brands. Customers may send their queries via email, SMS (0917-868-6557), or at the official Facebook page of AC Motors any day of the week between 7 a.m. and 7 p.m.